Terms and Conditions

Welcome to Amaya y sus historias. By accessing and using our online store, you agree to comply with the following terms and conditions. We recommend that you read this page carefully before making any purchase.

1. General Information

Amaya y sus historias is an online store dedicated to the sale of books, illustrations and related products.The ownership of the website corresponds to Amaya y sus historias (trade name) You can contact us via email [email protected] for any questions.

2. Products and Availability

All products available at Amaya and her stories are subject to availability. We strive to keep information up to date, but we do not guarantee the availability of a product until the transaction has been completed. If a product is unavailable after purchase, we will contact you to offer a solution, such as a refund or an exchange for another similar product.

3. Prices and Taxes

All prices in our store are indicated in Euros (€) and include the Value Added Tax (VAT) applicable in Spain. Shipping costs are calculated separately and displayed before checkout. Amaya y sus historias reserves the right to modify prices at any time, although changes will not affect orders already confirmed.

4. Purchasing Process

Para realizar una compra en Amaya y sus historias, sigue estos pasos:

1. Select the product you wish to purchase and add it to the cart.
2. Check your shopping cart and proceed to checkout.
3. Complete the shipping information and select the payment method.
4. Check and confirm your order.
5. You will receive an email with order confirmation and transaction details.

5. Payment Methods

We accept payments via bank transfer and Bizum. All transactions are secure, your bank details are not stored in our system.

6. Shipping

We ship within Spain (including Balearic Islands, Canary Islands, Ceuta and Melilla). Delivery times vary by destination, with the most common being between two and four business days.Once the order has been shipped, you will receive an email with the tracking number, if applicable. Amaya y sus historias is not responsible for delays in delivery due to circumstances beyond our control, such as customs problems or strikes.

Free Shipping

If the order qualifies for free shipping, this option will be applied automatically at checkout. When free shipping is available, the standard shipping option will be hidden to simplify the checkout process.

7. Returns and Refunds

If you are not satisfied with your purchase, you have the right to return the product within 14 calendar days of receipt (does not apply to customized products), as long as it is in perfect condition and in its original packaging. To request a return, please contact us at [email protected]. The cost of return shipping will be at your expense, except in cases of defective products or shipping errors.

For personalized products, such as illustrations, books and signed prints, the return will be made in cases where there is a manufacturing defect.

Once the return has been received and verified, we will proceed to issue the corresponding refund. The refund will be made through the same payment method used for the purchase.

8. Copyright and Intellectual Property

All content on this website, including text, images, graphics and logos, is the property of Amaya y sus historias or their respective authors and is protected by Spanish and European copyright laws. Reproduction of any content, in whole or in part, without the express consent of the copyright holders is prohibited.

9. Data Protection

Amaya y sus historias is committed to protecting your privacy and complying with current data protection regulations, such as the General Data Protection Regulation (GDPR). Your personal data will be used exclusively to manage your order and improve your shopping experience. For more details, please see our Privacy Policy.

10. Modification of Terms and Conditions

Amaya y sus historias reserves the right to modify these terms and conditions at any time. The changes will be effective upon their publication on this page. We recommend you check this section periodically for updates.

11. Applicable Law and Jurisdiction

These terms and conditions are governed by Spanish law. In case of any dispute related to the use of this website or the purchase of our products, both parties will submit to the jurisdiction of the competent courts of Spain.

Thank you for trusting Amaya y sus historias. We hope you enjoy your purchase.